Refund Policy

Refund & Cancellation Policy

At Nettrix Innovation, we prioritize customer satisfaction and stand behind the quality of our services. If, for any reason, you are not fully satisfied with your purchase, you may request a refund or cancellation subject to the terms and conditions outlined below.

Eligibility for Refund

• Refund requests must be submitted within 7 days of the purchase date.
• The service or product must not have been misused, altered, or damaged in any way.
• Proof of purchase (invoice, payment receipt, or order ID) is mandatory.
• Only purchases made directly from Nettrix Innovation are eligible for refund.

Non-Refundable Items & Services

Please note that certain digital products, services, or subscriptions are non-refundable once delivered or activated. These include but are not limited to:

• Customized software solutions after delivery/installation.
• Subscription fees after the trial period is completed.
• Domain registration, hosting, and third-party services.
• Consultation or training sessions once provided.

Refund Process

To initiate a refund request, please follow these steps:

• Send an email to info@nettrixinnovation.com with your order ID, payment reference, and reason for refund.
• Our support team will review your request within 2–3 business days.
• If approved, the refund will be processed to your original payment method.
• Refunds typically take 5–10 business days depending on your bank/payment provider.

Cancellations

• Orders or subscriptions can be cancelled within 24 hours of purchase for a full refund.
• After 24 hours, cancellations may not be eligible for a refund depending on service progress.
• Recurring subscription users must cancel at least 3 days before renewal to avoid charges.

Exceptions

We reserve the right to refuse refunds in cases where:

• The request is made after the eligible refund period has expired.
• The product/service has already been extensively used or delivered.
• Fraudulent or suspicious refund claims are detected.

Contact Us

If you have any questions about our refund and cancellation policy, please reach out to us at info@nettrixinnovation.com. Our support team will be happy to assist you.